Refund Policy

Last updated: April 2026

1. Scope and Contract Priority

This Refund Policy applies to payments made to Anahid-Click for websites, software access, subscriptions, managed services, implementation work, support services, hosting, maintenance, project delivery, prepaid balances, and related business offerings unless a separate signed agreement, order form, statement of work, or commercial document states otherwise.

If a customer-specific contract contains refund, cancellation, renewal, service credit, or termination provisions that differ from this policy, the signed contract will control for that engagement.

2. General Refund Position

Except where required by applicable law or expressly agreed in writing, payments made to Anahid-Click are generally non-refundable once services have been provisioned, resources have been reserved, work has started, access has been granted, licenses have been issued, or deliverables have been made available.

3. Common Non-Refundable Items

  • Completed professional services, consulting time, engineering work, onboarding, migration work, setup labor, and custom project delivery already performed.
  • Provisioned subscriptions, activated licenses, issued credentials, deployed environments, and reserved infrastructure or capacity.
  • Third-party costs already incurred on the customer's behalf, including vendor licenses, cloud charges, domain registrations, certificates, payment fees, shipping costs, or pass-through expenses.
  • Usage-based charges, consumed service credits, support already rendered, and charges tied to actual service consumption.

4. Situations Where a Refund or Credit May Be Considered

Subject to review and applicable contractual terms, Anahid-Click may consider a full or partial refund, service credit, or billing adjustment in limited circumstances.

  • Duplicate billing, demonstrable billing errors, or unauthorized charges confirmed by review.
  • Failure to provision a paid service where Anahid-Click is solely responsible and no materially equivalent remedy, replacement, or credit is provided.
  • Cancellation accepted by Anahid-Click before provisioning, activation, scheduling, procurement, or meaningful work commencement.
  • Other circumstances where Anahid-Click determines, in its sole reasonable discretion, that a refund or credit is commercially appropriate.

5. Prepaid Balances, Credits, and Expiring Value

Unused prepaid balances, account credits, and advance payments are subject to the commercial terms applicable to the relevant service. Unless a signed agreement or applicable law states otherwise, unused balances may be non-refundable, may expire, or may be reduced by already incurred fees, vendor costs, committed capacity, administrative costs, and usage consumed before cancellation or termination.

6. Renewals, Cancellations, and Notice Timing

Subscription renewals, recurring services, and reserved resources may require notice before the next billing date. If cancellation is requested after a renewal date, procurement event, or service commitment point, the renewed period may remain payable and non-refundable unless otherwise agreed in writing or required by law.

7. Chargebacks and Payment Disputes

If you believe a charge is incorrect, you must contact Anahid-Click promptly before initiating a chargeback wherever reasonably possible. Unsupported chargebacks, reversed transfers, or abusive payment disputes may result in account restriction, service suspension, collection activity, and recovery of related administrative and processor costs to the extent permitted by law.

8. How to Request a Refund Review

Refund requests should be submitted with sufficient detail for review, including customer identity, invoice or transaction reference, service name, billing date, amount disputed, reason for the request, and any supporting documents. Requests may be sent to billing@anahid.click.

Anahid-Click may require verification of identity, account authority, service history, usage records, and contract terms before making a determination. Approved refunds may be issued as a reversal, bank refund, payment adjustment, or service credit, depending on the payment method, processor limitations, and the circumstances of the case.