Privacy Policy

Last updated: April 2026

1. Scope and Controller

This Privacy Policy explains how Anahid-Click collects, uses, stores, discloses, and otherwise processes personal data in connection with its websites, customer portals, software, hosted environments, managed services, support activities, commercial engagements, and related business operations.

This policy applies unless a separate signed agreement, data processing agreement, customer-specific notice, or sector-specific addendum governs a particular service or relationship more specifically. In the event of a direct conflict, the more specific document will control for that service or engagement.

2. Categories of Personal Data

• Identity and contact details such as names, job titles, company names, postal addresses, email addresses, and telephone numbers.
• Account, authentication, and access-control data such as usernames, hashed credentials, permissions, audit records, and environment-specific identifiers.
• Commercial and billing data such as quotations, invoices, payment status, tax-related information, contract references, and transaction history.
• Technical, device, and usage data such as IP addresses, browser details, operating system data, API activity, telemetry, service logs, diagnostics, and security events.
• Support and communication records such as tickets, emails, recorded requests, meeting notes, implementation details, and service-related correspondence.
• Content, files, configurations, or other data provided by customers, users, or their authorized representatives in connection with the services.
• Marketing and preference data where you subscribe to updates, request information, or otherwise choose to engage with commercial communications.

3. Sources of Personal Data

• Directly from you when you contact Anahid-Click, request information, place orders, sign contracts, use services, or submit support requests.
• From your employer, organization, or other authorized representatives when services are procured or administered on your behalf.
• Automatically through your use of websites, portals, infrastructure, hosted systems, and support channels.
• From third-party service providers, integration partners, resellers, public registries, or compliance sources where lawfully permitted.

4. Purposes of Processing and Legal Bases

• Providing, provisioning, administering, maintaining, supporting, and securing services and customer environments.
• Authenticating users, enforcing access controls, preventing abuse, investigating incidents, and maintaining operational resilience.
• Managing commercial relationships, quotations, contracts, renewals, invoicing, collections, and vendor or customer administration.
• Responding to inquiries, delivering support, managing change requests, and communicating about service availability, security, or contractual matters.
• Improving service quality, capacity planning, internal reporting, product evolution, and business continuity.
• Complying with legal obligations, regulatory requirements, lawful requests, dispute management, audit requirements, and recordkeeping duties.

Depending on the context, Anahid-Click relies on one or more lawful bases for processing, including contractual necessity, compliance with legal obligations, legitimate business interests, protection of rights and security, and consent where consent is legally required.

5. Disclosure and Sharing

Anahid-Click does not sell personal data as part of its ordinary business operations. Personal data may be disclosed only where reasonably necessary for legitimate business purposes, legal compliance, or service delivery.

• To employees, contractors, and affiliates on a need-to-know basis subject to confidentiality and access controls.
• To hosting providers, infrastructure vendors, software suppliers, payment processors, support tools, communication platforms, and other processors acting under appropriate contractual controls.
• To professional advisers such as lawyers, accountants, auditors, and insurers where necessary to protect or administer the business.
• To regulators, courts, law enforcement, or competent authorities where disclosure is required by law, legal process, or a legitimate enforcement request.
• In connection with a merger, acquisition, financing, reorganization, asset sale, or business transfer, subject to appropriate safeguards where required.

6. International Transfers

Personal data may be processed in countries where Anahid-Click, its affiliates, customers, or service providers operate. Where applicable law requires transfer safeguards, Anahid-Click will use appropriate mechanisms that may include contractual protections, access restrictions, and organizational or technical measures designed to protect transferred data.

7. Data Security

Anahid-Click applies reasonable technical, administrative, and organizational measures designed to protect personal data against unauthorized access, unlawful processing, accidental loss, misuse, alteration, or disclosure.

• Role-based access management, credential controls, logging, monitoring, and incident response procedures.
• Security hardening, patching, segmentation, encryption where appropriate, backup controls, and vendor risk management.
• Confidentiality obligations for personnel and controlled access to systems and business records.

No system or transmission method can be guaranteed to be fully secure. You are responsible for using strong credentials, safeguarding your access methods, and promptly notifying Anahid-Click of any suspected compromise.

8. Data Retention

Anahid-Click retains personal data only for as long as reasonably necessary for the purposes described in this policy, including service delivery, contractual administration, dispute handling, legal compliance, security investigations, backup cycles, and internal recordkeeping. Retention periods may differ depending on the nature of the data, the applicable service, legal obligations, and operational needs.

9. Your Rights

Subject to applicable law and any lawful limitations, you may have rights relating to your personal data.

• Right to request access to personal data held about you.
• Right to request correction of inaccurate or incomplete information.
• Right to request deletion where continued retention is not legally required or otherwise justified.
• Right to request restriction of certain processing activities.
• Right to object to processing based on legitimate interests in certain circumstances.
• Right to data portability where such a right applies under law.
• Right to withdraw consent where processing is based on consent, without affecting prior lawful processing.
• Right to lodge a complaint with the competent supervisory authority in your jurisdiction.

Anahid-Click may need to verify identity, authority, and scope before acting on a rights request. Certain requests may be limited where data relates to another person, confidential business information, legal privilege, security obligations, or mandatory retention requirements.

10. Cookies and Online Technologies

Anahid-Click websites and portals may use cookies, session storage, local storage, server logs, and similar technologies to enable core functionality, maintain sessions, improve reliability, measure usage, and support security. Where non-essential technologies require consent under applicable law, Anahid-Click will request or manage that consent through the relevant interface.

11. Third-Party Services and Links

Services or websites may contain integrations with, or links to, third-party tools, applications, documentation, or external websites that operate under their own terms and privacy practices. Anahid-Click is not responsible for the privacy, content, or security practices of third parties except to the extent required by applicable law or contractual commitments.

12. Children's Data

Anahid-Click services are intended for business and professional use and are not directed to children. Anahid-Click does not knowingly collect personal data from children in circumstances where such collection would require parental consent under applicable law.

13. Policy Updates

Anahid-Click may revise this Privacy Policy from time to time to reflect legal, operational, contractual, or service-related changes. The updated version will be posted with a revised effective date. Material changes may also be communicated through appropriate service or account channels where required.

14. Contact

Questions, privacy requests, or legal notices regarding this policy can be sent to privacy@anahid.click.